MEDICAL BILLING · RCM · HEALTHCARE MARKETING · AI AUTOMATION
Elara Associates manages billing, credentialing, patient acquisition, and workflow automation for independent practices and healthcare groups, so the numbers that matter move in the right direction and you see them every month.
No obligation. A senior team member will review your situation and follow up within 2 business days.
98%
Clean claim rate
+46%
New-patient bookings
WHO WE ARE
Most practices work with a billing company, a marketing agency, and a handful of software vendors that never talk to each other. Denials pile up on one side while ad spend brings in patients the practice can’t bill for on the other.
Elara Associates brings those functions together. Our billing specialists, credentialing coordinators, marketers, and automation engineers work from the same account plan and report against the same numbers. You get one point of contact, one monthly review, and a clear picture of how your practice is performing.
WHAT WE DO
Choose a single service or combine them. Each works on its own, and each performs better when connected to the others.
Claim submission, denial management, payment posting, A/R follow-up, credentialing, and payer contract reviews, all run by certified billing professionals with monthly KPI reporting.
SEO, paid search, social media, GEO, email, content, and branding programs focused on booked appointments and the services and payers that matter most to your practice.
SEO · PPC · Paid Media · GEO · View all marketing services
Automated eligibility checks, intake processing, appointment reminders, and AI agents that answer routine calls and messages, with staff review on anything that affects a patient or a claim.
WHY ELARA
We built our model around the problems practice owners describe most often: vendors who don’t coordinate, reports that don’t explain anything, and technology that adds work instead of removing it.
A named account lead coordinates billing, marketing, and automation. You don't manage three vendors.
We check credentialing status and payer mix before campaigns launch, and we report on booked appointments, not impressions.
Monthly reviews cover collections, denials, A/R aging, and patient acquisition, with specific next steps.
Coding and billing work is handled by AAPC-certified coders.
We follow HIPAA requirements and sign a BAA before any patient data is shared.
AI handles repetitive steps. People review anything that touches a claim, a patient message, or a clinical record.
01 — MEDICAL BILLING
Every denied or delayed claim costs your practice twice: once in lost cash flow and again in staff time spent reworking it. Our billing team focuses on getting claims right before they leave the building.
We verify eligibility, review coding and modifiers, scrub claims against payer rules, and track every submission until it’s paid. When denials happen, we find the root cause and fix the process, not just the claim.
“Our goal for every client is a higher clean claim rate, fewer days in A/R, and a stronger net collection rate, measured against your own baseline.”
Client result: helped an internal medicine practice increase revenue by up to 56% in 90 days.
02 — REVENUE CYCLE MANAGEMENT
Revenue problems rarely start in the billing office. They start at scheduling, registration, or authorization, and show up weeks later as denials. Our revenue cycle management covers every stage so problems are caught where they begin.
Clean claim rate · Denial rate · Days in A/R · A/R over 90 days · Net collection rate
Patient registration review, insurance eligibility verification, prior authorization tracking, and point-of-service collection guidance. Fewer errors here means fewer denials later.
Charge capture, coding review, documentation queries, and claim scrubbing. Every charge billed accurately and on time.
Claim follow-up, denial management, appeals, underpayment identification, payment posting, and patient balance collection, with reporting that shows where revenue is getting stuck.
Rank in local search and on Google Maps
Reach patients actively searching for care
Search, social, and display campaigns under one plan
Budget allocated by cost per booked appointment
Get cited in AI-generated search answers
Consistent, compliant presence that builds trust
Recall, retention, and reactivation campaigns
Accurate, clinician-reviewed patient education
A brand identity patients recognize and trust
03 — HEALTHCARE MARKETING
A strong marketing program brings in the right patients for the right services, with the insurance your practice accepts. We plan campaigns around your capacity, your specialties, and your payer contracts, then track results through to booked appointments.
Every program includes call tracking, form tracking, and a monthly performance review.
04 — AI SERVICES
Phones, intake forms, insurance checks, reminders, and status follow-ups consume hours of staff time every day. We design automation and AI agents around your existing systems, so routine work runs in the background while your team focuses on patients and exceptions.
We connect through your EHR or practice management system’s API where available. If a system has no API, we build a practical workaround, such as a structured Google Sheets workflow.
HOW WE WORK
01
We review your current billing reports, payer mix, marketing performance, and workflows to establish a baseline.
02
You receive a written plan with priorities, timelines, and KPIs. We set up system access, sign the BAA, and coordinate the transition with your team.
03
Your dedicated team runs billing, campaigns, and automation according to documented workflows, with regular check-ins during the first 90 days.
04
Monthly performance reviews compare results against your baseline and set the next round of improvements.
CLIENT FEEDBACK
I highly recommend working with Elara Associates for medical billing services at your practice. The team is very professional and resourceful. I was also pleased with their dedication in following up with insurance panels and completing all necessary credentialing and claim reimbursements in a timely manner. Very appreciative of their assistance!
Fedra Tehrani, LMFT
Clinical Therapist, Supervisor, Consultant
Horizons Empowerment
It is with great confidence that I highly recommend Elara Associates for web design and overall technical support. Their commitment, dedication, and follow-through, combined with their enthusiasm, have made working with them rewarding and productive.
Sarah Mohr
LCSW, CADC II, MBA Candidate
FAQ
We work with independent physician practices, specialty groups, multi-location organizations, and new practices getting started. We support Primary Care (PCP), Internal Medicine, Family Medicine, Mental Health, Cardiology, Substance Abuse Treatment, Behavioral Health, and Pain Management, and many more.
No. Many clients start with one service, such as billing or SEO, and add others later. Practices that combine services get the most benefit because our teams share data and plan together.
Most transitions take about 2 weeks, depending on practice size, systems, and payer enrollment status. We plan the handoff to avoid gaps in claim submission and continue working your existing A/R where agreed.
We follow HIPAA requirements, sign a Business Associate Agreement (BAA) with every client, limit access to the team members who need it, and exchange data only through secure methods set up with your practice.
No. Automation handles repetitive, rules-based tasks. Trained staff review claim edits, appeals, and any patient-facing communication that requires judgment. Clinical decisions always remain with your providers.
You’ll receive monthly reports and a scheduled review covering the KPIs agreed in your plan, such as clean claim rate, days in A/R, collections, and new-patient bookings.
Book a consultation and we’ll review your current billing performance, marketing results, and front-office workload. You’ll leave with a clear list of priorities, whether or not you decide to work with us.
Consultations are typically 30 minutes. No patient data is needed for the first conversation.
